FAQ
We are a Las Vegas, NV Toothpicks Manufacturing Company.
Family Owned & Operated
Licensed & Insured
We are proud to be making USA MADE products IN THE USA. We appreciate you taking the time to read this and look forward in providing you an amazing product with exceptional service.
BiteMyWood LLC
How Can We Help
Phone: 702.530.9861 M-F 10am-6PM PST
Email: worldfamoustoothpicks@gmail.com
RMA Shipping: BiteMyWood LLC 6340 McLeod Dr Ste 4, Las Vegas, NV 89120
How Do I Use Coupon Codes?:
In checkout use in promotion box copy and past the following
EXAMPLE ONLY "Freeshipping" do not include " quotes just text.
Item must be returned within:
30 Days from original purchase
Refund will be given if item is unused or deemed defective by BiteMyWood LLC
Exchange Return shipping will be paid by:
BiteMyWood LLC if deemed defective.
Return policy details:
Items must be defective and sent back in original
manufactured product packaging for exchange.
Shipping for Orders:
3 choices when you click check out in the shopping cart.
MORE Q&A:
Q: How do I login to my account or see my past orders?
A: https://www.bitemywood.com/account/login
Q: Do you sell your toothpicks in bulk or without the plastic bag?
A: Yes we do make exceptions and are happy to discuss opportunities.
Q: What is your return policy?
A: Items are exchangeable if found to be defective and sent back with original product packaging. For higher priced items you must notify us within 7 business days so we can file shipping insurance claim with carrier and we will ship new item once received damaged item back.
Q: What happens to lost packages?
A: For lost packages we will track and if deemed lost or problem with Carrier we will immediately ship a new order for free.
Q: What is your cancellation policy?
A: There are no cancellations or refunds unless deemed by management. Item must be unopened, unused and returned within 7 days for exchange.
Q: Do you combine shipping?
A: Yes we do per request or large quantity.
Q: When can I expect my order to arrive?
A: USA is 3-14 business days after payment is received and cleared.
All orders will receive a tracking # and is unavailable till shipped.
In the event you dont receive tracking to your email after your order, please check your spam folder. In the event you still dont have please email us asap.
Q: How much is the Shipping and Handling Charge?
A: We offer 3 forms of shipping and don't charge a handling fee.
Q: Do you ship internationally?
A: Yes we use USPS or UPS
Q: How do I determine the shipping charges?
A: All shipping is calculated in cart. Add desired items to cart and enter state and zip code. Shopping Cart will then show actual cost.
Q: Where can i find my tracking once ordered?
A: You will be sent an email with a link for tracking. Once we have processed you will be able to track package thru carrier's website.
You can always login in and track all orders with registered email. Benefits of registering
Q: Do you charge taxes?
A: Taxes are charged automatically per state.
Q: Who does billing go through?
A: We provide 5 choices of billing at checkout.
1. Shopify Payments Using Major Credit Card
2. PayPal Checkout Using Major Credit Card.
3. MetaPay
4. Amazon Pay
5. Google Pay